Contact our team
at +1 (312) 319 8162
📧 Or by email
Manage my subscription
Easily update your preferences, skip a delivery, or cancel anytime. Total flexibility — your subscription, your rules.
Track my package
Track your order in real time. Get updates on shipping status, delivery estimates, and carrier details — all in one place.
Explore my advantage
Enjoy exclusive member perks: early access to new drops, VIP-only discounts, and surprise rewards tailored just for you.
FAQs
📦 Can I track my order?
Yes! Once your order is processed, you’ll receive an email with your tracking number so you can follow your package and delivery updates in real time. You can also follow our page follow my package.
🔄 Can I modify or cancel my order?
You can modify or cancel your order only if it hasn’t been processed yet. To do so, please contact our support team as quickly as possible via email or phone.
Once your order has been processed by our warehouse team, it cannot be changed or canceled. We recommend double-checking your cart before confirming payment.
📧 I didn’t receive an order confirmation. Is that normal?
Sometimes the confirmation email lands in the spam folder. Please check there first.
If you don’t see it, feel free to contact our customer service team at hello@gotchamart.com.
🚚 What are the delivery times?
Our standard shipping time is approximately 4 to 5 business days, depending on your location.
🔐 Is my payment secure?
Absolutely. Your payment is processed through a SSL-secured page, meaning your banking details are encrypted and safely transmitted to our payment provider.
We never store your payment information on our servers.
💳 What payment methods do you accept?
We accept all major credit cards: Visa, Mastercard.
We do not accept checks, money orders, or bank transfers.
🤝 I’m having trouble paying for my order
No worries — send us an email at hello@gotchamart.com and we’ll find a solution together.
📦 How can I return a product?
You have 14 days from the delivery date to return your product, in accordance with consumer protection laws.
To initiate a return, simply contact us at hello@gotchamart.com and we’ll guide you through the process.
💰 Can I request a refund?
Yes, if you're eligible for a return, we’ll refund the product price including the original shipping fee (if applicable).
If the product is faulty or damaged, please send a photo with your message so we can resolve it quickly.