Delivery policy

Effective Date: March, 19th 2025

At GotchaMart, we strive to deliver your orders quickly and securely. This policy outlines our shipping methods, estimated delivery times, costs, and other important details regarding your order’s shipment.

1. SHIPPING LOCATIONS

We currently ship to:

✅ Domestic (US) – All regions within the United States.

✅ International – We ship to most countries worldwide.

📌 If you are unsure whether we deliver to your location, please contact us at hello@gotchamart.com.

2. PROCESSING TIMES

• Orders are typically processed within 3 business days (Monday – Friday, excluding public holidays).

• Processing time may be extended during peak seasons, holidays, or unforeseen circumstances.

• Once your order has been shipped, you will receive a tracking number via email.

3. SHIPPING METHODS & DELIVERY TIMES

We offer the following shipping options: International shipping & Domestic shipping.

4. SHIPPING COSTS

• Shipping costs depend on destination, package weight, and selected shipping method.

• The exact shipping fee will be calculated at checkout.

• Free shipping is available for all orders.

5. TRACKING YOUR ORDER

Once your order has shipped, you will receive an email with a tracking link. You can track your package via:

📦 [Carrier Website] (Insert tracking link if available)

📧 If you do not receive a tracking number, please contact us at hello@gotchamart.com.

6. CUSTOMS, DUTIES & TAXES (FOR INTERNATIONAL ORDERS)

• International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

• Customers are responsible for any additional charges required by their local customs authorities.

• We are not responsible for delays caused by customs processing.

📌 For more information on customs policies, please check with your local customs office before placing an order.

7. DELIVERY ISSUES & LOST PACKAGES

7.1 Delayed Deliveries

If your package is delayed beyond the estimated delivery time, please:

1️⃣ Check your tracking information.

2️⃣ Contact the shipping carrier.

3️⃣ Reach out to us at hello@gotchamart.com, and we will assist you in resolving the issue.

7.2 Lost or Stolen Packages

• If your package is marked as delivered but you did not receive it, please:

✅ Check with neighbors or your local post office.

✅ Verify the shipping address provided at checkout.

✅ Contact us at hello@gotchamart.com for assistance.

• We are not responsible for stolen packages once marked as delivered, but we will do our best to assist you in filing a claim with the carrier.

7.3 Incorrect Address

• If an incorrect address was provided during checkout, please contact us immediately.

• If the package is returned due to an incorrect address, the customer is responsible for reshipping fees.

8. ORDER CANCELLATION & MODIFICATIONS

• Orders can be canceled or modified within 24 hours of purchase.

• Once an order has been processed or shipped, cancellations and modifications are no longer possible.

9. CONTACT US

If you have any questions about our Delivery Policy, feel free to contact us:

📍 Small Crowd LLC

🏢 2193 Joni DR, Layton, UT 84040, United States

📧 hello@gotchamart.com

📞 +1 (312) 319-8162